1. Data We Collect
When you use 7000bey — whether registering an account, making a deposit, placing a bet, contacting support, or simply browsing the Platform — we may collect the following categories of personal data. We collect only the minimum information necessary to provide you with a safe, functional, and compliant gaming experience.
1.1 Registration & Identity Data
When you create an account on 7000bey, we collect: your full legal name, date of birth, gender, residential address, email address, and mobile phone number. This information is required to verify your identity, confirm that you meet the 18+ age requirement, and comply with applicable Know Your Customer (KYC) obligations.
1.2 Verification Documents
To complete our KYC process and comply with anti-money-laundering (AML) regulations, we may request scanned copies or photographs of government-issued identity documents (such as your National Identity Card or passport), proof of address documents (such as a utility bill or bank statement dated within the last 90 days), and, where required, proof of source of funds. These documents are processed securely and stored in encrypted form.
1.3 Financial & Transaction Data
We collect records of all deposits, withdrawals, and in-Platform transactions associated with your account. This includes the payment method used (e.g., bKash, Nagad, Rocket, Visa), transaction amounts in BDT (৳), timestamps, and transaction reference numbers. We do not store full card numbers or mobile banking PINs — payment processing is handled by our PCI-DSS-compliant payment partners.
1.4 Gaming Activity Data
We maintain a comprehensive record of your activity on the Platform, including games played, bet amounts placed, winnings and losses, session durations, and responsible gaming tool usage (such as deposit limits and self-exclusion requests). This data is used to deliver our service, detect problem gambling patterns, and fulfil regulatory reporting obligations.
1.5 Technical & Device Data
When you access 7000bey, our servers automatically collect technical data including your IP address, browser type and version, operating system, device type, screen resolution, and referring URL. This data is used for security monitoring, fraud detection, and platform optimisation.
1.6 Communications Data
If you contact our customer support team via live chat, email, or WhatsApp, we retain records of those communications. This allows us to track complaint resolution, improve our support quality, and maintain an audit trail for compliance purposes.
2. How We Use Your Data
We use the personal data we collect for the following purposes, each of which is supported by a lawful legal basis under applicable data protection principles:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account registration & management | Identity, contact data | Contractual necessity |
| Age & identity verification (KYC) | Identity docs, DOB | Legal obligation |
| Processing deposits & withdrawals | Financial, transaction data | Contractual necessity |
| Fraud prevention & AML monitoring | Transaction, device, gaming data | Legal obligation / legitimate interest |
| Responsible gaming monitoring | Gaming activity, session data | Legal obligation / legitimate interest |
| Customer support & complaints | Communications data | Contractual necessity |
| Personalised promotions & bonuses | Gaming activity, preferences | Consent (opt-in) |
| Platform security & fraud detection | Device, IP, technical data | Legitimate interest |
| Legal & regulatory compliance | All categories as required | Legal obligation |
We will never use your personal data for purposes that are incompatible with those listed above without first obtaining your explicit consent or having a clear legal basis for doing so.
3. Cookies & Tracking
7000bey uses cookies and similar tracking technologies to operate the Platform, remember your preferences, maintain your session, and analyse how the site is used. Below is a summary of the types of cookies we employ and their purpose.
3.1 Essential Cookies
These cookies are strictly necessary for the Platform to function. They enable core features such as account login sessions, security token validation, and load-balancing between servers. Essential cookies cannot be disabled without breaking the Platform's functionality. No consent is required for these cookies.
3.2 Analytics Cookies
We use analytics cookies to understand how players navigate the Platform — which pages are visited most frequently, where users drop off in registration flows, and how long sessions last. This data is aggregated and anonymised where possible and is used solely to improve the platform experience for all users.
3.3 Functional Cookies
Functional cookies allow us to remember your preferences, such as your chosen language, display settings, and notification preferences. These cookies improve your experience but are not essential to the Platform's core operation.
3.4 Security Cookies
Security cookies assist with fraud detection, bot filtering, and the protection of player accounts. They help us identify suspicious login attempts, detect unusual transaction patterns, and protect the Platform from automated attacks.
4. Data Sharing & Disclosure
7000bey does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. We share your data only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose.
4.1 Payment Processing Partners
To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard, we share the necessary financial data with our PCI-DSS-compliant payment processing partners. These partners are contractually bound to use your data solely for payment processing purposes and to maintain equivalent data security standards to those employed by 7000bey.
4.2 Identity Verification Providers
We engage third-party KYC and identity verification service providers to assist with the verification of identity documents. These providers receive only the minimum data necessary to complete the verification check and are prohibited from retaining your documents beyond the period required to deliver their service.
4.3 Legal & Regulatory Authorities
We may disclose personal data to law enforcement agencies, financial intelligence units, or other competent regulatory authorities where we are legally required to do so, or where we reasonably believe that disclosure is necessary to prevent fraud, money laundering, or other serious criminal activity.
4.4 Technology & Infrastructure Partners
We use third-party cloud hosting, content delivery, and cybersecurity partners to operate the Platform's technical infrastructure. These partners may process data on our behalf as data processors, but do so solely under our documented instructions and in compliance with applicable data protection obligations.
5. Data Retention
7000bey retains personal data for the minimum period necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following retention schedule applies:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years | AML / regulatory compliance |
| KYC / identity documents | Duration of account + 5 years | Legal obligation |
| Transaction records | Duration of account + 7 years | Financial regulation / AML |
| Gaming activity logs | Duration of account + 3 years | Responsible gaming / audit |
| Support communications | 3 years from last contact | Complaints / legal disputes |
| Marketing preferences | Until consent withdrawn | Consent-based processing |
| Technical / device logs | 12 months | Security monitoring |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification. Where anonymisation is applied, the resulting data may be retained for statistical and analytical purposes indefinitely, as it no longer constitutes personal data.
6. Your Privacy Rights
As a player on 7000bey, you hold a number of rights with respect to the personal data we hold about you. We are committed to honouring these rights promptly and without unnecessary barriers. The following rights apply to your personal data:
- Right of Access: You have the right to request a copy of the personal data we hold about you. We will provide this within a reasonable timeframe, free of charge, in a structured and readable format.
- Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You may update certain account details directly through your account settings, or contact support for assistance.
- Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where you have objected to processing. Note that this right is subject to overriding legal retention obligations — for example, we cannot erase transaction records that we are legally required to retain for AML compliance.
- Right to Restrict Processing: You may request that we restrict the processing of your personal data in certain circumstances, such as while a dispute about the accuracy of your data is being resolved.
- Right to Data Portability: Where processing is based on your consent or on contractual necessity, you may request that we provide your personal data in a machine-readable format for transfer to another service provider.
- Right to Object: You have the right to object to the processing of your personal data where such processing is based on our legitimate interests, including the use of your data for direct marketing purposes.
- Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing that occurred before withdrawal.
To exercise any of the above rights, please contact our Data Protection Officer (DPO) by emailing support@7000bey with the subject line "Privacy Rights Request". We will acknowledge your request within 72 hours and aim to fulfil it within 30 days. We may need to verify your identity before processing your request.
7. Data Security
The security of your personal data is a non-negotiable commitment at 7000bey. We implement a layered, defence-in-depth security architecture to protect your information from unauthorised access, accidental loss, disclosure, alteration, or destruction.
7.1 Encryption
All data transmitted between your device and the 7000bey Platform is encrypted using industry-standard 256-bit SSL/TLS encryption. Sensitive data at rest — including identity documents, KYC records, and financial data — is stored in encrypted form using AES-256 encryption. Passwords are hashed using a strong, salted hashing algorithm and are never stored in plaintext.
7.2 Access Controls
Access to personal data within our organisation is strictly limited on a need-to-know basis. All staff with access to personal data undergo regular data protection training. Access to sensitive systems requires multi-factor authentication (MFA) and is logged for audit purposes. We conduct regular access reviews to ensure that permissions remain appropriate as roles change.
7.3 Fraud & Intrusion Detection
We deploy real-time fraud detection and intrusion prevention systems that monitor platform activity continuously. Anomalous login attempts, unusual transaction patterns, and suspicious device signatures are automatically flagged for review. Our security team operates on a 24/7 basis to investigate and respond to potential security incidents.
7.4 Incident Response
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 7000bey will notify affected players without undue delay and will take immediate remedial action to contain and mitigate the breach. We maintain a documented incident response plan that is regularly tested and updated.
8. Contact & DPO
7000bey takes data privacy seriously and has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with this Privacy Policy and applicable data protection obligations. If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please contact us using the details below.
8.1 How to Reach Us
- Email: support@7000bey (plain text — please include "Privacy Enquiry" or "DPO Request" in the subject line)
- Live Chat: Available 24/7 via the 7000bey Platform
- WhatsApp: Available 08:00–00:00 BST (UTC+6)
8.2 Policy Updates
7000bey reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or operational requirements. When material changes are made, we will notify registered players by email or through a prominent notice on the Platform prior to the changes taking effect. The "Effective Date" at the top of this page will be updated each time the Policy is revised. Your continued use of the Platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the changes.
8.3 Minors
7000bey does not knowingly collect personal data from any person under the age of 18. The Platform is strictly for adult players aged 18 and above. If we discover that personal data has been collected from a minor, we will delete that data immediately and close the associated account. If you believe that a minor has registered on the Platform, please notify us immediately at support@7000bey.